Shipping & Returns

Shipping:

FREE Shipping for all orders in the U.S. and Canada!
Orders outside the U.S. and Canada will be charged $5 for shipping.

Most products take 3-5 business days to be printed, and an additional 3-5 business days to be shipped and delivered by USPS First-Class Mail within the United States (average of 7-10 business days). International orders outside the U.S may take 10+ business days to be shipped and delivered.

If your order is taking longer than expected or isn't received, please contact us using the contact form below or send your inquiry to us at: info@thecryptocollection.co

 

Return Policy:

Damaged Products
Claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong/Incorrect Address
We are NOT responsible for any wrong or incorrect addresses. If the package can't be delivered to your address, it is usually (but not always) returned back to our printing supplier, which causes us to incur additional shipping charges and fees. A new order will have to be made to re-send the package.

*If you believe the address you entered is incorrect or wrong, please contact us ASAP so that we can update/correct the address before the package is shipped.

Clothing Doesn't Fit
Please refer to our Sizing Guide (Link) to make sure you order the correct size according to your measurements. Since we use an outside printer and all orders are custom printed specifically for you, we do NOT accept returns for clothing that doesn't fit.

*However, we understand that it's not always possible to know for sure if something will fit perfectly. If you would like to order a different size (of the same product and style) please contact us immediately after you receive your order and we will work with you to find a solution that works for your situation.

 

Contact Us:

If you have any problems or issues, please contact us and we will do our best to help correct the issue and offer a solution. We will do our best to reply back to your message same day or within 24 hours. Thank you!